---
title: "Customer messages"
description: "Let Unipage message the customer, or send every message yourself."
---

> Documentation Index
> Fetch the complete documentation index at: https://developer.unipage.be/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer messages

By default Unipage messages the customer of a Storefront API order exactly as
it messages a customer of the restaurant's own webshop: the order confirmation,
the message that the kitchen started (mail, SMS or push), and the review
request. Each one is only sent when the restaurant has it switched on. They are in
the order's `locale` (`nl`, `fr`, `en`, `de` or `es`, default the restaurant
language).

## Sending your own

Set `customerNotifications: false` on
[`POST /orders`](/storefront/api/orders/create/):

```json
{ "customerNotifications": false }
```

Unipage then sends the customer of that order nothing at all, now or later,
whatever the restaurant has switched on. The order shows the choice as
`customerNotifications: false`. The restaurant's own notifications (new order mail,
push in its apps) are not affected.

Use [order webhooks](/storefront/webhooks/) to know when to send what:

| Message | Send it on |
|---|---|
| Order confirmation | `order.created` with `isPaid: true` or `paymentType: "offline"`, or `order.paid` for an `online` order |
| Payment failed | `order.status_changed` to `PAYMENT_FAILED` |
| Being prepared | `order.status_changed` to `CHEF_STARTED` |
| Ready | `order.status_changed` to `CHEF_COMPLETED` |
| Declined or cancelled | `order.status_changed` to `DECLINED` or `CANCELED` |

> **Note**
>
> The setting is per order and cannot be changed after the order is placed.

Source: https://developer.unipage.be/storefront/customer-messages/index.mdx